隐私政策

关于沛纳海及本隐私声明

沛纳海,注册办公室位于Route des Biches, 10 CH-1752 Villars-sur-Glâne, Switzerland。在本隐私政策中,“沛纳海”(及“我们”和“我们的”)一词指的是在上述注册地址的沛纳海总部、沛纳海集团旗下公司和我们的专卖店。

请仔细阅读以下政策,政策解释了当您访问沛纳海专卖店或致电沛纳海客户服务人员时,我们将如何收集、使用、披露和转移您在我们网站或移动应用程序(统称“平台”)中所提供的个人信息。该政策也解释了当您使用我们的平台时,我们是如何通过使用cookies和相关技术收集信息的。

获取更多有关沛纳海和使用我们平台的“使用条款”信息,请访问我们的平台此处】。

本隐私声明最新更新于2015年7月 ,可能不定时变更,敬请定期查阅以获取最新信息。

您提供给我们的信息以及我们如何使用该等信息

如需访问平台上的某些特定区域,如“我的账户”,将需要进行注册。注册过程中,您将会被要求提交相关个人信息(包括姓名、送货及账单地址、邮箱地址、电话号码和付款信息)。在相关信息组里录入您的详细信息,即授权沛纳海向您提供所选择的服务。

如果您选择以访客身份通过“访客结账”订购产品,我们仍然会收集您的姓名、联系方式和付款详情等信息,作为提供您要求的服务的条件。如果您选择通过社交媒体平台(如微信)订购产品,我们将收集您已在社会化媒体平台上提供的信息。我们不会将通过访客结账或社交媒体平台收集到的资料用于在我们的数据库中创建客户档案,而且任何通过访客结账或社交媒体平台进行的交易也不会被添加到沛纳海账户中。

此外,当您与我们通信时(例如,向我们发送电子邮件或邮寄信函时),当您在访问沛纳海专卖店或致电沛纳海客户服务人员而向我们提供详细信息时,我们也可能会收集您的个人信息。敬请注意,致电沛纳海客户服务人员的电话可能基于安全、培训或发展之目的而被录音。

 

根据下文“我们自动收集的Cookies及其他信息”部分的描述,我们也会自动收集访问我们平台的访问者相关信息。

我们将使用您的信息,以:

·         管理和完成采购和修理订单及提供售后服务;

·         处理您的查询和要求;

·         发送与服务相关的信息,包括注意事项和行政管理信息,比如订单确认;

·         根据您的通信喜好向您通知我们的新产品和活动(获取您如何更新您的订阅偏好的更多内容,请参阅下文“编辑或删除您的个人信息”部分);

·         进行市场调研,以不断优化客户服务;

·         防止欺诈和其他禁止或非法活动;及

·         了解我们平台的使用情况,以不断改进我们的平台和产品服务。

我们自动收集的Cookies和其他信息

与大多数网站一样,沛纳海记录IP地址,并使用cookies和其他类似技术来识别顾客和定制顾客体验,并获得访问者是如何访问我们平台的信息。欲获取更多有关“我们如何使用cookies和相关技术”的信息,请参阅下文。

什么是cookie?

Cookies是一种存储少量信息的文本文件,当您访问某网站或移动应用程序时,该等信息将被下载到您的电脑或移动设备中,用于您再次访问该网站或移动应用程序时识别您的电脑。为使平台运作、或更有效地运作,同时向平台所有者提供信息,cookies被广泛予以运用。

我们使用cookies以提升访问者的在线体验(例如,记录您的首选语言),并使我们更好地理解用户如何使用我们的平台。Cookies可能会告诉我们一些信息,比如,您之前是否访问过我们的平台或您是否是一位新的访问者。这些信息还可以帮助我们确保您在线看到的广告会是您感兴趣的。

Cookies包含两大类:

·         第一方cookies,直接由沛纳海发送至您的电脑或移动设备。该等cookies只供沛纳海用以在您访问我们平台时识别您的电脑或移动设备。

·         第三方cookies,由我们平台的服务提供商提供,当您的电脑或移动设备访问其他网站时,服务提供商可用该等cookies进行识别。第三方cookies最常用于平台分析或广告目的。

Cookies可以在您的电脑或移动设备上保存不同的时间。某些cookies为“缓存cookies”,意味着只在您打开浏览器时存在,当您关闭浏览器时即予以删除。其他cookies是“永久cookies”,意味着即使在浏览器关闭时依然存在。在您打开浏览器或再次浏览因特网时,他们可用于识别您的电脑或移动设备。

沛纳海使用何种cookies?

我们的平台只向您的电脑或移动设备提供以下类型cookies:

 

Cookie类型

目的

基本目的所需的cookies

这些cookies对于通过本平台向您提供服务和使用其某些特性,如访问安全区是必不可少的。没有这些cookies,您要求的某些服务,比如交易页面和安全登陆账号,将不能使用。

功能Cookies

这些cookies用于与本平台的展示、性能和功能有关的各种目的。但是他们的宗旨是提升访问者的平台体验和乐趣。

分析Cookies

这些cookies用以收集访问者如何使用我们平台的信息。

收集到的信息并非用来识别任何个别的访问者,而是进行汇总统计。该等信息包括我们平台的客流量、推荐访问我们平台的外部平台数据以及访问者在我们平台的访问页面。

前述信息用以帮助我们更有效地运行我们的平台、收集大范围的统计信息、并监测我们平台的活跃程度。

广告Cookies

当您访问我们的平台或点击平台上广告或促销区域的链接时,这些cookies被用来传递与您和您的喜好更相关的广告信息。该等cookies也用来限制您收看某一广告的次数以及帮助评估广告和促销的有效性。

这些cookies是经我们同意由广告网站放置的,记录了您访问了某一平台,并将该等信息分享给诸如广告主的其他机构。

内容分享和社交网站Cookies

这些cookies使用户通过第三方社交网站和其他平台分享页面和内容。放置该等cookies的公司也可能使用您的信息在其他平台上发送定向广告。

如何管控或删除cookies

您有权选择是否接受cookies,我们已在下文向您解释了如何行使该等权利。但是,敬请注意如果您拒绝使用cookies,可能无法使用我们平台的所有功能。

您可以通过改变您的浏览器设置来设定cookie喜好,从而使得来自本平台的cookie无法在您的电脑或移动设备上存放。请根据您所使用的浏览器指令(通常位于“帮助”、“工具”或“编辑”栏中)进行上述设置。

IP地址

我们可能会收集关于您电脑或移动设备的信息,包括您可使用的IP地址、操作系统、登录次数和浏览器类型。此类信息使我们更好地理解访问者是如何使用我们的平台的,以及用于内部报告。我们可能会将此类信息以匿名形式分享给广告商、赞助商或用于其他业务方面。

 

分享您的信息

除以下情形外,我们不会将您的个人信息出租、出售或分享给其他人或历峰集团以外的非关联公司:

·         该其他人或历峰集团以外的非关联公司是代表我们提供服务的第三方服务商,他们提供的服务包括在线或其他形式的付款、处理信用卡交易和处理信用核查及防止欺诈;

·         在我们认为披露您的个人信息是遵守法律或监管义务所需的,或是保护我们或任何第三方的权利的时候,我们可能会将您的个人信息披露给任何执法机构、法庭、监管机构、政府机构或其他第三方;及

·         我们可能将您的个人信息披露给收购或受让所有或实质上所有我们的资产和业务的任何第三方。如发生该等出售或转让事宜,我们将尽合理努力尽量确保受让您个人信息的实体以与本隐私声明相一致的方式使用您的个人信息。

国际传递

我们收集的信息可能传递给一家或多家我们关联集团公司或第三方服务提供商所在的或拥有工厂的任何国家或区域,并在该国家或地区进行存储和处理。

保护您的信息

望您对使用我们的平台充满信心,我们将致力于保护我们收集的个人信息。我们对您个人信息的访问权进行了限制,只允许合理需要接触您个人信息的员工为向您提供产品或服务之目的或为完成工作之目的而访问您的个人信息。我们拥有适当的技术和有组织的实物保护、电子防护和程序保障来保护您提供给我们的个人信息不被未经授权或非法的处理,且不被意外丢失、损害或破坏。

如何编辑、删除或访问您的个人信息

您有权要求我们提供在我们的记录中的有关您个人信息的副本,有权修改不准确信息并更新过时信息。您也可要求我们不要向您发送直接推销信息(但敬请注意,我们可能会继续向您发送服务相关信息(如非推销信息),比如以邮件方式更新您的订单状态)。如您希望行使任何以上权利,或反对我们使用您的个人信息,请按以下地址致信我们。

如果您想删除您的沛纳海账户,您必须根据下面的地址与我们联系。但是,我们仅在没有任何与您的账户相关的未完成订单的情况下删除您的账户。

本隐私声明的更新

我们可能会不时更新本隐私声明。如进行更新,我们将在本平台上予以发布。如您不同意该等更改,请停止使用本平台。如本隐私声明有重大更改,我们将通过电子邮件或在本平台上放置显著通知告知您。

联系我们

如您对本隐私声明或隐私事项有任何疑问或意见,请按以下地址与我们联系。如需获得我们所持有的您的个人资料的副本,您也可以通过以下地址与我们联系。

与您的个人资料有关的所有需求,请寄至:

沛纳海

历峰贸易(上海)有限公司

中华人民共和国
上海市静安区
延安中路1228号
静安嘉里中心办公楼三座
第8层801-808室
邮编200041

86 4006 977501

concierge.cn@panerai.com

http://www.panerai.com/cn/home.html

或寄至:

OFFICINE PANERAI  MARKETING E COMUNICAZIONE

Data Protection Officer

Casella Postale 17030

Viale Monza, 259 – 20126 Milan

意大利

邮箱 : dataprotection@panerai.com

 

IT

 

ABOUT PANERAI AND THIS PRIVACY POLICY

Officine Panerai Marketing e Comunicazione SRL is a branch of Richemont International SA and has its registered offices at Viale Monza, 259 - 20126 Milan, ITALY.  In this Privacy Policy, we use the term Panerai (and "we", "us" and "our") to refer to the head office of Panerai at the registered address above, the companies in the Panerai group and our boutiques.  

 

Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites or mobile applications (together the “Platforms”), when you visit a Panerai boutique or contact the Panerai Concierge by telephone. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

 

You can find out more about Panerai and the Terms of Use for using our Platform here.

 

This Privacy Policy was last updated in November 2013.  We may make changes from time to time so please check back regularly to keep informed of updates.

 

INFORMATION YOU PROVIDE TO US AND HOW WE USE IT

To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name, shipping and billing addresses, date of birth, e-mail address, telephone number and payment details). By entering your details in the fields requested, you enable Panerai to provide you with the services you select. 

In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send us letters), when you provide your details when you visit a Panerai boutique or contact the PaneraiConcierge by telephone.  Please note that calls to the Panerai Concierge may be recorded for security and training and development purposes

We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below.

We will use the information we collect from you to:

manage and fulfil purchase and repair orders and to provide after service care;

deal with your enquiries and requests;

send service related communications, including announcements and administrative messages such as order confirmation;

announce new products and events relating to us in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

conduct market research so that we can continuously improve the services we provide to our customers;

prevent fraud and other prohibited or illegal activities; and

understand how our Platform is used so that we can continuously improve our Platform and offerings.  

COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT.

Like most Platforms, Panerai logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below.

 

What is a cookie?

 

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application and are used to recognise your computer when it returns to a website or mobile application it has visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

We use cookies to enhance the online experience of our visitors (for example, by remembering your language preferences) and to better understand how our Platform is used. Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

First party cookies, served directly by Panerai to your computer or mobile device.  They are used only by Panerai to recognise your computer or mobile device when it revisits our Platform. 

Third party cookies, which are served by a service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for Platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. They can be used by us to recognise your computer or mobile device when you open your browser and browse the Internet again. 

 

What cookies does Panerai use?

 

The Platform serves only the following types of cookies to your computer or mobile device:

 

Type of Cookie

Purpose

Cookies necessary for essential purposes

These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages, store and dealers locator, secure login accounts and social plugin would not be possible.

Functionality Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. 

For example, some of these cookies enable visitors to specify language or other Platform.

Analytics Cookies

These cookies are used to collect information about how visitors use our Platform. 

The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform. 

We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.  

Content sharing and social networking cookies

These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.

They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers. 

 

Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our Cookie Consent Tool. You can use the cookie consent tool to control your cookie preferences.

 

How to control or delete cookies

 

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

You can set your cookie preferences by using our cookie consent tool, which is continuously available at the bottom right hand corner of the homepage, or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

 

IP addresses

 

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

 

SHARING YOUR INFORMATION

We do not rent, sell or share personal information about you with other people or non-affiliated companies outside the Richemont group except under the following circumstances:

to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

 

INTERNATIONAL TRANSFERS

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

 

UPDATES TO THIS PRIVACY POLICY

From time to time we may update this Privacy Policy. When we do we will publish the changes on this Platform. If you do not agree to these changes, please do not continue to use the Platform. If material changes are made to this Privacy Policy, we will notify you by e-mail or by placing a prominent notice on the Platform.

 

HOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATION

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version

Privacy Policy Japan: English version

 

CONTACT US

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

 

dataprotection@panerai.com

 

 

OFFICINE PANERAI MARKETING E COMUNICAZIONE

Data Protection Officer

Casella Postale 17030

Viale Monza, 259 - 20126 Milan

ITALY

HOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATIONHOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATION

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

 

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

 

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version